Moniepoint Incorporated Recruitment 2024/2025

Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Moniepoint Customer Success Representative

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Location: Edo and Ondo
Job Type: Full-Time

Job Description

The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Key Responsibilities

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.

Main Requirements

Bachelor’s Degree in the required discipline.
Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Must be resident in Edo or Ondo State, Nigeria.

Job Title: Field Credit Officer

Location: Benue, Yobe, Bayelsa and Nasarawa

Job Type: Full-Time

Job Description

As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due.
As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities.
Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

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Key Responsibilities

Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
Review and approve (or decline) loan requests by thoroughly analyzing all the data available
Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
Perform all other credit related functions as may be assigned by a supervisor

Main Requirements

Minimum of an OND in any Business related discipline
A minimum of 2 years experience in a sales role for credit products in a financial institution
Demonstrable knowledge of credit risk analysis
A good knowledge of financial analysis is an added advantage
Must be resident in Benue, Yobe, Bayelsa or Nasarawa.

Relevant Skills: