MacTay Consulting is the first and leading management consulting firm in Nigeria providing human resources services to our clients across Africa for over 40 years.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Key Responsibilities
- Manage incoming calls and customer service inquiries
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
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Qualifications and Recruitment
- Minimum of Ordinary National Diploma (OND) Certificate or its equivalent.
- Minimum of one year of experience
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma or equivalent
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
Salary
N120,000 per month.
How to Apply
Interested and qualified candidates should send their CV to: fope.arogundade@mactay.com using the job title as the subject of the mail
Application Deadline
30th April, 2024.
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