College Migration Limited Job for Customer Care Representative | Apply

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College Migration Limited Job for Customer Care Representative. Apply Now for Customer Care Representative at College Migration Limited. See how to apply and the requirements below.

College Migration Limited Job for Customer Care Representative

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We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Abule Egba, Lagos
Employment Type: Full-time

Job Description

We are hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders and modifications and escalate complaints across a number of communication channels.
To do well in this role you need to remain calm when customers are frustrated and have experience working with computers.
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

General Job Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support
Acknowledging and resolving customer complaints.
Knowing our Services inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.