AB Microfinance Bank 2024/2025

AB Microfinance Bank is a national microfinance bank licensed by the Central Bank of Nigeria (CBN), with its head office in Lagos and branches spread across Lagos, Oyo, Ogun, Ondo, and Anambra State.

AB Microfinance Bank Nigeria is committed to its passion of helping to improve the business opportunities of entrepreneurs by availing them of easy access to affordable loans, as well as improving the general financial status of everyone with its deposit accounts. It is a limited liability company duly incorporated in Nigeria under the 2002 Companies and Allied Matters Act, and is regulated by the Central Bank of Nigeria as a fully-fledged microfinance bank.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

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Ref Code: FDO/BS/APR/AW/PO/2024
Locations: Awka – Anambra & Port Harcourt – Rivers
Employment Type: Full-time

Key Responsibilities

Welcome customers to the bank; communicate courteously with customers by telephone, email, and in person.
Attracts potential customers by answering product and service questions; and suggesting information about other products and services available to clients.
Determine and respond to customers’ inquiries in a professional manner by directing them to the respective workstation or unit where their needs would be served.
Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
Organize, Sort, and distribute incoming mail without delays.
Ensure that the driver’s log book, and fuel login sheet, are logged properly and updated.
Coordinating loan clients for disbursement according to disbursement schedules.
Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

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Qualifications and Requirements

Minimum educational qualification of OND in any related field
At least 1 year of work experience in any related field would be an added advantage
Excellent customer service relation
Ability to work effectively with minimal supervision.
Good communication and Interpersonal Skills
Active PC user